Privacy policy

At Basanti Collection, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop through our website, Basanti.pk.

1. Consent

By using our website or placing an order on Basanti.pk, you agree to the terms mentioned in this Privacy Policy.

2. Information We Collect

We may collect the following personal information when you place an order, create an account, or contact us for support:

  • Name
  • Contact number
  • Postal address
  • City
  • Country
  • Order details

This information is collected only to process your order, provide support, and improve your shopping experience.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To confirm, process, and deliver your orders
  • To contact you regarding your order through SMS, WhatsApp, phone call, or email
  • To provide customer support
  • To share delivery details with courier or logistics partners
  • To improve our website and customer service

Your personal information is only shared with trusted delivery or service partners when required for order processing and shipment.

4. Marketing Communication

Customers may occasionally receive updates, offers, or promotional messages from Basanti Collection through SMS, WhatsApp, or email.

You may request to stop receiving marketing messages at any time by contacting us or replying to the message where applicable.

5. Intellectual Property & Copyright

All content available on Basanti.pk, including logos, images, product photos, videos, text, graphics, and design elements, belongs to Basanti Collection.

Any unauthorized copying, use, reproduction, or distribution of our website content is strictly prohibited and may result in legal action.

6. Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and help us understand how visitors use our website.

You may disable cookies from your browser settings, but some website features may not work properly without them.

7. Your Rights

You have the right to request access, correction, or deletion of your personal information.

For any privacy-related request or concern, you can contact us at:

Email: admin@basanti.pk

8. Policy Updates

Basanti Collection reserves the right to update or change this Privacy Policy at any time.

Any changes will be posted on this page and will become effective once published on the website.