Terms & Conditions

Welcome to Basanti.pk. This website is owned and operated by Basanti Collection. By accessing our website, browsing our products, or placing an order, you agree to follow and be bound by the Terms & Conditions mentioned below.

Please read these terms carefully before using our website or services.

1. General

Basanti.pk is owned and operated by Basanti Collection. These Terms & Conditions apply to your use of our website, products, and services.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Your continued use of the website after any changes means that you accept the updated terms.

2. Product Information

We make every effort to ensure that product descriptions, images, prices, and other details displayed on Basanti.pk are accurate and up to date.

However, errors may occasionally occur. In such cases, we reserve the right to correct any inaccurate information and to cancel, update, or modify orders affected by such errors without prior notice.

3. Orders & Payments

All orders placed on Basanti.pk are subject to product availability and order confirmation.

We currently offer Cash on Delivery (COD) for eligible orders.

Basanti Collection reserves the right to refuse, cancel, or modify any order due to stock unavailability, pricing errors, incomplete information, verification issues, or suspected fraudulent activity.

Orders may also be canceled at our discretion if they do not meet our security or verification standards.

4. Shipping & Delivery

We offer both local and international shipping services.

Ready-to-Dispatch Items:
Orders within Pakistan are usually delivered within 3 to 5 working days.

Pre-Booking Items:
Pre-booking items from Basanti Collection may require an extended processing time of approximately 1 to 2 months.

International Orders:
Delivery timelines for international orders may vary depending on the destination country, customs clearance, and courier service.

While we try our best to deliver orders within the estimated time, delays may occur due to circumstances beyond our control.

5. Returns & Refunds

For details regarding returns, exchanges, and refunds, please refer to our dedicated Return & Refund Policy.

All return or refund requests must meet our eligibility criteria to qualify for a replacement, exchange, or refund.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Any personal data collected through Basanti.pk is handled securely and in accordance with our Privacy Policy.

7. Intellectual Property

All content available on Basanti.pk, including images, graphics, text, logos, product photos, website design, and other materials, is the property of Basanti Collection.

Unauthorized use, copying, reproduction, or distribution of any content from our website without prior written permission is strictly prohibited.

8. Limitation of Liability

Basanti.pk and Basanti Collection shall not be held responsible for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Customers are advised to review product details, policies, and order information carefully before making a purchase.

9. Contact Information

For any questions, concerns, or complaints regarding these Terms & Conditions, please contact us through our Complaints Section or email us at:

Email: admin@basanti.pk